Foreign Language Support Staff

So now you have taken the very important step of producing your brochure, website and other marketing materials in other languages. Although there is no doubt that this will certainly help attract customers, what happens when a potential student needs to ask a question?

If they don't feel they can ask in their own language, very often they will again go to a local agent to find out what they need to know. And what happens when a new counsellor at your number one agency in South East Asia is asked a question by a client that she doesn't know the answer too? She will often ask the school that she knows has a member of staff that speaks the same language.

Alenea has foreign language sales support staff who are experienced in answering enquiries from overseas students and working with agency counsellors in their own language as well as English.